Tasked with finding a viable solution to improve the online shopping experience, our group was excited to partner with Shopify in a design sprint.
Online shopping is not as personalized or interactive as in-store shopping, leaving consumers uninterested and unengaged.
78% of shoppers say an enjoyable in-store atmosphere plays a key factor in opting to make purchases in-store vs. online. 74% of customers feel frustrated when website content is not personalized.
58% of consumers say that engaging video content has a positive impact on their shopping
4/10 consumers around the world say “feeling like the experience is personalized to me” makes them more likely to purchase something
Users are 56% more likely to return to a site that recommends products
How might we deliver personalized and interactive content to young consumers to improve their online shopping experience while helping them find what they want faster?
We conducted primary research by interviewing 15 millennials in North America and gathered 3 main insights:
Key Quotes from Interviews
“My best experiences come when I am able to check in and checkout in about 2 to 3 clicks"
“I would like to see online items on my body before I make a purchase”
“I like watching videos that show how to use a product"
The user opens the website of their favourite store
The user signs up to the website, and is greeted with the default homepage
The user navigates to the item their looking for by clicking various categories
The user views the product details, looking at the few photos provides
Needing that item, the user adds to cart and purchases
The user visits site often, why not provide a personalized experience?
The brand knows what user likes, why show them products they won’t buy?
The user wants to see more visuals. How does it move? How does it flow?
Interactive videos will provide a rich user experience and the ability to display a variety of products in a more entertaining and engaging way, resulting in increased conversion rates and decreased bounce rates for merchants
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